Case Study: PinnacleHealth System achieves faster patient discharges and quicker clinician response with Spok Messenger

Pinnaclehealth System - Customer Case Study

PinnacleHealth System, a multi-hospital health network in Harrisburg, PA, needed to streamline bed management, speed patient discharges, and improve staff communications—particularly for ventilator alarms that require rapid clinician response—while integrating any new solution with existing systems.

PinnacleHealth implemented Spok Messenger to route ventilator alerts, bed-management updates, nurse calls, and other patient-status messages directly to the right staff members’ mobile devices. The deployment reduced noisy overhead calls, sped nurse response and discharges, improved message accuracy and coordination across roles, and now sends roughly 1,400 secure alerts per day while scaling to additional units and future hospital sites.

Pinnaclehealth System

Chris Hunsinger

Telecommunications Technician