Case Study: Peninsula Regional Medical Center achieves a 70% reduction in code blue alerts and streamlined clinical communications with Spok Care Connect (Spok)

Peninsula Regional Medical Center - Customer Case Study

Peninsula Regional Medical Center (PRMC) is the largest tertiary care facility on Maryland’s Delmarva Peninsula and the only Level III Trauma Center on the eastern shore, handling tens of thousands of admissions and ED visits each year. PRMC struggled with fragmented, paper-based communications—clinicians dialing “0” to reach operators, pages going to the wrong people, and slow code call activation—creating delays in care and administrative burden on staff.

PRMC expanded its long-standing relationship with Spok by deploying Spok Care Connect with a web directory, on-call scheduling, mass notification, secure messaging, and Epic EHR integration so clinicians receive alerts on their preferred devices. The change streamlined code activation to a single keystroke, enabled automatic EHR-based deterioration alerts, and improved contact access—resulting in a 70% reduction in code blue alerts, a 17% drop in operator call volume, better patient safety and satisfaction, and higher staff efficiency and morale.

Peninsula Regional Medical Center

Chris Snyder

Chief Medical Information Officer