Case Study: Parkland Health & Hospital System speeds emergency response and streamlines communications with Spok

Parkland Health and Hospital System - Customer Case Study

Parkland Health & Hospital System, a large public hospital in Dallas serving more than 1 million outpatient visits annually with over 11,500 employees and 800+ beds across hospitals and clinics, needed a flexible, dynamic communications infrastructure to coordinate care for a highly mobile workforce. Relying on overhead paging, radios, and manual processes, the system sought faster response times for critical situations, better daily workflow communication, and scalable solutions to support future growth.

Parkland implemented the Spok Care Connect platform—starting with contact center tools and adding a web-based employee directory, on-call scheduling, and emergency notification—to centralize directory and schedule information and reach the right people 24/7. The change reduced time to launch codes and respond to urgent events, sped communication with dynamic groups (first responders, police, specialty staff), and improved staffing, bed management, and clinic scheduling by eliminating manual group assembly.

Parkland Health and Hospital System

Prentiss Wright

Call Center Director