Case Study: Palmetto Health Tuomey achieves 11% faster ED discharges and streamlined critical-test result communication with Spok

Palmetto Health Tuomey - Customer Case Study

Palmetto Health Tuomey, a 301-bed community medical center in Sumter, SC, needed to improve how radiology exam results—especially critical findings—were communicated among multiple clinicians. The hospital sought a way to track message delivery and acknowledgement, cut down time-consuming phone calls between Radiology and the Emergency Department, and meet Joint Commission reporting requirements.

Tuomey implemented Spok Critical Test Results Management integrated with EDIS/HIS/RIS/PACS to deliver automatic alerts, require ordering-physician acknowledgement, escalate unacknowledged critical results, and maintain a full audit trail. The solution reduced phone tag, enabled notifications for incidental findings and primary care follow-up, improved compliance reporting, and produced an 11% improvement in ED discharge times within three months.

Palmetto Health Tuomey

José Bennett

PACS Administrator