Case Study: North Mississippi Medical Center achieves faster, more accurate and secure clinical communications with Spok

North Mississippi Medical Center - Customer Case Study

North Mississippi Medical Center, a 650‑bed Level II Trauma Center in Tupelo and the largest private not‑for‑profit hospital in Mississippi, faced inefficient, error‑prone communications. Operators relied on printed guides and paper on‑call schedules that were often out of date, leading to misdirected pages, long caller wait times, and high operator workload; clinicians wanted faster, more accurate messaging and smartphone delivery.

The hospital implemented Spok’s Healthcare Console with web directory and on‑call scheduling, Spok Speech for automated call handling, and Spok Mobile secure texting. The integrated solution streamlined clinical communications, enabled faster and more accurate code initiation and responses, reduced operator workload, provided an audit trail, delivered secure messages to smartphones, and improved relations between operators and clinicians.

North Mississippi Medical Center

Mac Stanford

Biomedical/Communication Services