Case Study: New South Wales Rural Fire Service achieves faster, more reliable emergency alerts and quicker volunteer response with Spok Messenger

New South Wales Rural Fire Service - Customer Case Study

The New South Wales Rural Fire Service (NSW RFS), the world’s largest fire service with 72,000 volunteers covering 95% of NSW, struggled to contact volunteers quickly across varied devices and rural areas. Because rapid mobilization is critical to protect lives, property and livestock, the organization needed a more efficient, reliable way to notify responders.

NSW RFS deployed Spok Messenger across 52 networks to send group and individual pages to pagers and smartphones (SMS), provide a complete audit trail, and automatically update digital fire-warning signs. The solution delivered faster, more reliable alerting, improved public notifications and safety, and easy adoption by dispatchers, enabling quicker volunteer mobilization.

New South Wales Rural Fire Service

Manoj Dahiya

Manager of Communications Systems