Case Study: Mont Belvieu Emergency Services achieves reliable, flexible critical alerting with Spok

Mont Belvieu Emergency Services - Customer Case Study

Mont Belvieu Emergency Services, which serves a rapidly growing region east of Houston, relied on a shared Chambers County alerting system for fire, EMS and other public‑safety agencies. With a building boom, multiple industrial facilities nearby and exposure to hurricanes, city leaders saw a risk in depending on a single, regional system and wanted an independent, reliable backup that could support multiple departments and device types.

They implemented Spok Messenger through a dedicated Spok team, deploying a smaller‑scale but fully featured critical‑alerting system the city can manage in‑house. The solution delivers reliable coverage across pagers, cell phones, text and email, increased notification flexibility for individuals and groups, zero hardware/software issues to date, and a cost‑effective, easy‑to‑use platform for emergency responders.

Mont Belvieu Emergency Services

Bruce Oliphant

Chief of Emergency Services