Case Study: UnityPoint Health - Meriter achieves streamlined, reliable on-call scheduling and cuts paper copies with Spok

Meriter-Unitypoint Health - Customer Case Study

UnityPoint Health–Meriter, a 448-bed not-for-profit hospital with 158 departments and 3,500 staff, faced an inefficient on-call process: operators printed 25 paper schedules daily, managed nearly half a million calls a year, and manually communicated schedule changes—wasting operator time and risking delays in patient care.

By deploying Spok’s web directory and on-call scheduling integrated with their operator console, Meriter centralized schedules and empowered departments to update their own rosters. The change cut daily paper copies from 25 to 1, reduced schedule entry from a daily task to monthly/annual updates, cut operator schedule time from 2–3 hours to under 1 hour per day, improved schedule accuracy and change notifications, and increased overall efficiency and patient safety.

Meriter-Unitypoint Health

Heidi Lueck

Switchboard Supervisor