Case Study: Maimonides Medical Center achieves accurate, up-to-date staff directories and streamlined on-call scheduling with Spok

Maimonides Medical Center - Customer Case Study

Maimonides Medical Center, a large not-for-profit academic hospital in Brooklyn and long-time Spok customer, needed to simplify and standardize how staff contact and on-call information was entered and maintained across more than 20 systems. During a system upgrade they sought to enable end users to update directory entries themselves, reduce call center involvement, and ensure accurate, uniform caregiver contact details.

Working with Spok Consulting Services, Maimonides implemented Spok’s operator console, web directory, and on-call scheduling solutions, integrated with payroll and credentialing for bidirectional updates, and trained staff to manage their own schedules. The result is automated, standardized data flow that keeps the directory current, reduces paper-based on-call work for operators, and improves overall accuracy and efficiency.

Maimonides Medical Center

Katy Desantis

Telecommunications Manager