Case Study: Lynden Aged Care achieves faster resident response times and streamlined staff communications with Spok Messenger

Lynden Aged Care - Customer Case Study

Lynden Aged Care is a community‑owned, not‑for‑profit aged care facility in Camberwell, Victoria, caring for about 80 residents with 130 caregivers (roughly 50 FTE). Frequent shift changes, wireless dead spots and unreliable pagers/DECT phones made it difficult and time‑consuming to find the right staff and respond quickly to nurse calls from AUSTCO and Gladstone systems, putting pressure on both caregivers and residents.

Lynden implemented Spok Messenger to automatically route nurse‑call alerts to mobile devices, Vocera hands‑free badges and Cisco desk phones, and added AeroScout RFID resident badges for location tracking. The solution—deployed largely offsite with 24/7 support—cut time spent locating staff, reduced walking and response times, improved staff‑to‑staff and staff‑to‑resident communication, and provided an audit trail for accountability; both staff and residents report better, quicker care.

Lynden Aged Care

Ann Turnbull

Chief Executive Officer