Case Study: IU Health Goshen Hospital cuts door-to-inflation time from 129 to 68 minutes with Spok e.Notify

Iu Health Goshen Hospital - Customer Case Study

Goshen Health, a community hospital in Goshen, Indiana, faced a critical challenge: its average door-to-inflation time for heart attack patients was 129 minutes—well above the 90-minute guideline—largely because activating the multi-person Code STEMI team relied on slow, manual paging and phone calls. The hospital set out to streamline communication and processes so patients could receive life‑saving catheter treatment faster.

A multidisciplinary team redesigned the Code STEMI workflow and deployed Spok e.Notify, a centralized, two‑way emergency notification and escalation system. Combined with process drills and refinements, this change cut door-to-inflation time to 68 minutes, improved staffing and registration efficiency, and enabled faster, more reliable care that helps save more lives.

Iu Health Goshen Hospital

Andria Daniels

Director of Cardiovascular Services