Case Study: Hunterdon Medical Center achieves MICU call-recording compliance and faster response times with Spok Call CapSure

Hunterdon Medical Center - Customer Case Study

Hunterdon Medical Center, a 176‑bed non‑profit community hospital, had outgrown its emergency department phone setup and needed a way for physicians to communicate and for mobile intensive care unit (MICU) calls to be recorded to meet New Jersey Department of Health requirements. The existing single analog phone solution couldn’t scale to multiple users or capture regulated MICU call recordings.

Hunterdon implemented Spok Call CapSure, a network-based call recording service that uses the hospital’s PBX conferencing facility to capture calls as compressed .wav files and deliver them via email without adding hardware at each phone. The system enabled regulatory compliance, centralized call handling, faster response times, and improved physician and department answering capabilities, leading to increased efficiency and better patient care.

Hunterdon Medical Center

Fay Earhart

Director of Biomedical and Communication Services