Case Study: Gundersen Health System achieves faster, auditable emergency response with Spok e.Notify

Gundersen Lutheran Health System - Customer Case Study

Gundersen Lutheran Health System is a multi-site healthcare network serving a 19-county region with more than 500 clinical staff and over 5,000 support employees. Faced with fragmented after-hours communication, unreliable phone trees, no way to monitor who received pages, and the need to meet Joint Commission readiness standards, Gundersen sought an automated, auditable emergency notification system to speed response and protect staff and patients.

Gundersen implemented Spok e.Notify, integrated with its existing telecom and on-call scheduling to enable multimodal, off-site activation, event monitoring, and repeatable, documented notifications. The system streamlined Code White and other emergency workflows by automatically contacting the right people by phone, pager, text or email, supporting contingency copying and adding external partners, and helping Gundersen shave precious minutes off response time while improving coordination, accountability, and readiness.

Gundersen Health System

Janet Olmstead

Telecommunications Manager