Case Study: Fort Stewart/Hunter Army Airfield achieves operator-free, faster morale calls with Spok's Smart Speech Morale Call

Fort Stewart Hunter Army Airfield - Customer Case Study

Fort Stewart/Hunter Army Airfield needed a better way to manage 15‑minute morale calls for deployed soldiers. Tactical DNVT phones used overseas don’t generate standard touchtone signals, forcing a multi-step, operator-heavy process that was cumbersome and required extra staffing during wartime deployments.

Spok’s Smart Speech Morale Call integrated with the base’s existing directory to let soldiers connect by speaking the destination number; it was installed in two days and handled more than 55,000 calls in the first six weeks. The system automated call timing and disconnection, eliminated the need for up to four additional operators, and delivered strong user adoption with only one complaint reported.

Fort Stewart Hunter Army Airfield

Murray Meizlish

Telecommunications Site Manager