Case Study: Epworth HealthCare achieves faster clinical response and quieter hospitals with Spok Messenger

Epworth Healthcare - Customer Case Study

Epworth HealthCare, Victoria’s largest private not-for-profit hospital group, faced a fragmented landscape of clinical, safety, and building-management systems that generated constant alarms and inconsistent staff notifications. While upgrading its PABX, Epworth wanted to standardize communications across its hospitals, reduce disruptive overhead announcements, and ensure alerts reached the right staff quickly.

Epworth deployed Spok Messenger to integrate nurse‑call systems (Rauland‑Borg, Merlon) and building-management systems (blood fridges, fire, HVAC) and deliver notifications to pagers, DECT phones, and mobile devices. The solution—now in six hospitals—provides automated alerts with timed escalation, faster nurse and emergency responses, quicker equipment repairs, and fewer overhead announcements, improving patient experience and operational reliability.

Epworth HealthCare

Matt McKay

Telecommunications Specialist