Case Study: Oregon Health & Science University achieves improved data integrity and operational efficiency with Spok

Ensure the integrity of your data Use case from Oregon Health & Science University Hospital

Oregon Health & Science University (OHSU) faced a growing problem: its contact center—the hospital’s central source for staff directories, on-call schedules, and code-call workflows—was hampered by incomplete, inaccurate, and outdated data. Operators spent excessive time on manual updates, and users lacked confidence in the system’s organization, creating inefficiencies across the health system.

Partnering with Spok Professional Services, OHSU performed a workflow and data-field analysis, consolidated four source systems into a nightly automated feed, cleaned and standardized records (including ~1,600 child listings and ~6,800 incorrect phone entries), and implemented business rules, onboarding/offboarding automation, audit reports, and staff training. Initial results show higher staff satisfaction, improved efficiency, and a significant reduction in manual database management, with ongoing improvements expected.

Oregon Health & Science University