Case Study: Douglas County Sheriff’s Office achieves rapid, reliable critical alerting with Spok

Douglas County Sheriff’s Office - Customer Case Study

The Douglas County Sheriff’s Office in Castle Rock, Colo., which supports dispatch, jail, courthouse, patrol, medical units, and local fire departments, faced an urgent challenge when their critical communications system was discontinued. They needed a fast replacement capable of sending timely, detailed alerts to varied devices and to both internal and external groups to protect staff and coordinate public safety responses.

After evaluating options, the county selected Spok Messenger with Spok Professional Services; implementation was smooth and quick, and staff found the web interface easy to use. The new solution delivers messages across formats and devices, increased notification flexibility, and helped support real incidents (for example, notifying SWAT during a barricade), meeting the county’s safety and response goals.

Douglas County Sheriff’s Office

Anne McNulty

Applications Specialist for Douglas County