Case Study: Cornell University achieves reliable, efficient 9-1-1 call handling with Spok pc/psap

Cornell University - Customer Case Study

Cornell University’s Police Department runs a 24/7 call center for the 745-acre Ithaca campus, staffed by eight telecommunications officers managing 16 incoming lines and thousands of calls a month. Their legacy, proprietary 9-1-1 system—while capable of room-level caller location—relied on unsupported hardware, OS and source code, creating a real risk of failure and potential loss of location data during emergencies.

Cornell selected Spok pc/psap, a solution that connects directly to the campus PBX and integrates Cornell’s own ALI database, delivering greater reliability and efficiency. The new system enables one‑click transfers, improved TDD and abandoned‑call handling, supports a staffed backup center, and now processes over 4,000 calls monthly while helping the department meet APCO and NENA standards.

Cornell University

Tom Ball

Manager of Voice Engineering Cornell University