Case Study: Coffs Harbour Hospital achieves faster alarm response and streamlined mobile clinical communications with Spok Messenger

Coffs Harbour Hospital - Customer Case Study

Coffs Harbour Health Campus, a 240‑bed base hospital in New South Wales, needed a modern way to connect multiple clinical and alert systems — nurse call, duress, security, fire, and building management — to mobile staff carrying wireless phones. The team required a future‑proof solution that integrated with emerging healthcare IT and offered reliable local, 24/7 support to keep critical messages flowing and maintain patient and staff safety.

They implemented Spok Messenger to route alarms and alerts to the right staff member’s mobile phone in seconds, integrate nurse‑call bed assignments and escalations, and permanently log all messages for performance tracking. The system improved response times, reduced unnecessary ward trips, scaled from 150 to 400 phones, now handles more than 5,000 message exchanges daily, and increased staff and patient satisfaction.