Case Study: City of Clifton Police Department achieves NG9-1-1 readiness and reliable, redundant emergency dispatch with Spok pc/psap

City Of Clifton Police Department - Customer Case Study

The City of Clifton Police Department, a 150‑officer agency in New Jersey, faced an urgent communications challenge: a busy dispatch center with up to six operators was relying on an outdated, unsupported PSAP system and needed greater reliability, redundancy and a pathway to Next Generation 9‑1‑1 (NG9‑1‑1) as the city upgraded its phone and radio systems.

Clifton chose Spok pc/psap, a DoD‑accredited, JITC‑certified solution that provided redundant servers, seamless integration with mapping, time systems and the city’s Avaya PBX, and a clear migration path to NG9‑1‑1. The rollout was quick and smooth, improved high‑availability during disasters, and came with responsive vendor support—leaving the department better equipped for modern emergency communications.

City Of Clifton Police Department

David J. Niland

Technical Services Division Commander and SWAT Commander