Case Study: Chambers County achieves reliable emergency coverage and faster response times with Spok Messenger

Chambers County - Customer Case Study

Chambers County Emergency Management in Anahuac, Texas, supports 36,000 residents across a rural, coastal area and coordinates EMS teams, volunteer fire departments, the sheriff’s office and other county divisions. The department faced unreliable paging reception, aging equipment, and growing demand for a messaging system that would work with cell phones, text and email and serve multiple departments and devices.

They implemented Spok Messenger to provide comprehensive, managed in-house alerting. The solution enabled group or individual messages to pagers, phones and email, improved coverage in low-reception areas, reduced radio traffic, and sped response and coordination—while retaining pagers as a cellular backup. The system proved reliable with little support needed and handled incidents efficiently, from multi‑department fire responses to timely animal‑control notifications.

Chambers County

Ryan Holzaepfel

Emergency Management Coordinator