Case Study: Bay Area Hospital achieves secure, mobile clinical communications and improved nurse efficiency with Spok

Bay Area Hospital - Customer Case Study

Bay Area Hospital in Coos Bay, Ore., a 172‑bed facility undergoing a 112,000‑sq.-ft expansion, needed a secure, mobile communication system that fit a new floor layout designed to let nurses spend more time on direct patient care. With roughly 200 smartphones and wireless IP phones in use, the hospital selected Spok to provide a unified patient‑care communications platform.

Bay Area implemented Spok Mobile on a mix of Cisco wireless IP phones and iPhone/Android devices and deployed Spok Messenger integrated with Rauland Responder 5 to route nurse‑call and clinical alerts directly to staff phones. The solution delivers encrypted messaging and real‑time alerting so nurses can talk with patients from anywhere—reducing unnecessary trips—and Bay Area plans to expand mobile alerts to transport, supply, and pulmonary function teams.

Bay Area Hospital

Bob Adams

Information Services Director