Case Study: Aspen Healthcare achieves faster nurse response and improved patient care with Spok Fusion clinical alerting

Aspen Healthcare - Customer Case Study

Aspen Healthcare’s Holly House Hospital in Essex, a long-standing private acute care facility, faced growing problems with an outdated nurse call system that failed to deliver alerts reliably to staff. With an expansion underway, management needed a more dependable way to preserve nurse–patient communication and ensure timely responses to patient needs.

The hospital implemented Spok Fusion clinical alerting integrated with a NiQ Health CarePlus nurse call system to route calls directly to on‑duty staff pagers. The solution delivered seamless integration, faster response times (including automated alerts to cardiac teams in emergencies), improved staff efficiency, minimal training requirements, and measurable enhancements to patient safety and care.

Aspen Healthcare

Andrew Grant

Director