Case Study: Accor Group Hotels achieves reliable multi-site staff communications and improved guest service with Spok

Accor Group Hotels - Customer Case Study

ACCOR Group’s Novotel, Pullman and Ibis hotels in Australia needed reliable, fast staff communications to maintain high service levels for business and leisure guests. Their legacy paging systems had become unreliable and hard to support, so the telecommunications team led by Kyle Stubbs evaluated vendors and determined that discreet pocket pagers plus a modern, integrated messaging platform were required.

They chose Spok Fusion and paging solutions (with reseller Combined Communications) to provide IP-based paging, SMS/email alerting and integrations with fire alarms, building management and telephone systems. The multi-site rollout across three Sydney properties delivered real-time monitoring and mobile alerts, desktop messaging, conference call buttons and simpler operations—resulting in faster emergency response, higher staff efficiency and improved guest service.

Accor Group Hotels

Kyle Stubbs

Telecommunications Manager