Case Study: VHC Health achieves seamless Epic integration and streamlined clinical communications with Spok Care Connect

VHC Health - Customer Case Study

VHC Health is a not‑for‑profit, 537‑bed health system serving the Washington, D.C. metro area that faced a major interoperability challenge after rolling out a new Epic EHR. A patchwork of disparate communication systems was hindering workflows and patient safety, so VHC sought a single partner able to integrate tightly with Epic, streamline communications across the enterprise, and improve clinical efficiency and safety.

VHC implemented the Spok Care Connect platform (MediCall, WebXchange, Spok Mobile, paging) in 2019 and added Spok Voice Connect and GenA pagers in 2024. The solution centralized 24/7 call center operations, emergency alert monitoring, versatile paging, and after‑hours answering services, resulting in smoother system integration and higher operational efficiency — handling roughly 483,727 calls and 397,707 messages per month and supporting thousands of emergency code pages while reducing operator workload and improving response reliability.

VHC Health

Isaac Appiah

Director of Communications