Case Study: Swisscom achieves 100% service quality with Splunk AppDynamics

Swisscom reduces MTTR and latency with Splunk AppDynamics

Swisscom, Switzerland's leading telecom provider, faced a challenge in achieving its goal of 100% service quality across its omnichannel customer touchpoints. With over 40 teams working in silos, the company lacked an end-to-end view of its application, network, and database processes, making it difficult to pinpoint the cause of performance issues. To break down these barriers and improve collaboration, Swisscom turned to the Splunk AppDynamics application performance management platform.

By implementing Splunk AppDynamics, Swisscom gained complete visibility across its systems, enabling its teams to identify and address issues in real time. The solution from Splunk helped reduce latency between applications and the database and significantly decreased the mean time to recovery (MTTR) for database issues. This led to improved operational efficiency and a higher standard of service, helping Swisscom build trust through quality service.

Swisscom