Case Study: John Lewis improves website performance and customer experience with Splunk

John Lewis boosts online sales 23% with Splunk

The UK retailer John Lewis faced challenges in managing data across its enterprise to support its growing e-commerce website. Their previous open-source platform lacked the stability and scalability needed, and accessing data for actionable decisions could take weeks. They turned to Splunk Enterprise to gain operational visibility and prevent issues that could hurt their reputation for customer service.

By implementing Splunk Enterprise, John Lewis gained real-time operational insights. Splunk enabled them to monitor website performance, rapidly investigate payment failures, and make key business decisions during high-volume events. This resulted in a 23% growth in online sales during one holiday period, improved website uptime, and a more streamlined customer experience.

John Lewis