Case Study: TLS reduces employee turnover by 36% with Spekit

TLS cuts turnover by 36% with just-in-time enablement

TLS, a telecommunication brand experience center serving FirstService companies across North America, struggled with high turnover, complex onboarding, and slow access to critical information. With employees needing to learn multiple client-specific CRMs and processes, training was difficult to scale—especially after the team went fully remote. TLS turned to Spekit to help address these challenges.

Spekit provided just-in-time enablement that surfaced guidance directly in employees’ workflows and enabled fast, targeted updates through its Spotlight feature. As a result, TLS cut employee turnover by 36% in one year, reduced ramp time, and improved access to critical information by 10x. Spekit also helped TLS avoid hiring at least two additional training staff, making the business more efficient and agile.

TLS

Stephanie Thomson

VP of Brand Delivery