Case Study: Bluewater Learning achieves 60% reduction in documentation time with Spekit

How training experts reinvented their own learning processes

Bluewater Learning, a consulting firm specializing in learning, talent, and HCM/LMS implementations, struggled to keep its team’s software knowledge current using inflexible walkthrough tools and isolated LMS content. These gaps created repetitive questions, data errors, and lost billable time during a migration from Zendesk to Salesforce Service Cloud. After discovering Spekit at Dreamforce, Bluewater connected Spekit to Salesforce within 48 hours to address these issues.

Spekit provided an in-the-moment training and knowledge management solution tightly integrated with Salesforce, allowing Bluewater to build documentation directly from existing fields, objects, and picklists and deliver process guidance inline. The results included a 15-minute setup, a reported ~60% reduction in documentation time, go-live documentation completed in about 10 hours versus more than a week previously, faster time-to-deployment of knowledge, and centralized training and support content stored in Spekit.

Bluewater Learning

Bryan Miller

SVP Business Operations