Case Study: Studentenwerk Dresden improves student satisfaction monitoring with Spectos GmbH

Studentenwerk Dresden improves student feedback across 9 campuses with Spectos GmbH

Studentenwerk Dresden, a provider of food and catering services for over 48,000 students, faced the challenge of replacing its selective customer satisfaction surveys. They needed a modern, continuous, and efficient online tool to measure service quality and manage their internal Quality Management System. To address this, they partnered with vendor Spectos GmbH for its Survey Service.

The solution implemented by Spectos involved creating targeted questionnaires and deploying marketing materials with QR codes and shortlinks throughout the cafeterias to capture feedback from tech-savvy students. By regularly collecting and analyzing this data, Studentenwerk Dresden can now quickly detect service weaknesses, forecast student trends, and optimize their food and beverage offerings. This has helped to enhance the overall image of their cafeterias.

Studentenwerk Dresden