Case Study: Max Dresden improves customer satisfaction with Spectos

Max Dresden gathers thousands of customer opinions with Spectos GmbH

The customer, Max Dresden, a successful restaurant group in Dresden, sought to strengthen its customer bond and increase overall satisfaction by obtaining actionable feedback. To meet this challenge, they partnered with vendor Spectos GmbH to implement a continuous measurement solution for service quality and customer satisfaction.

Spectos developed a custom-made satisfaction survey solution, made available to customers via QR codes on table cards and menus. This strategy allowed thousands of customer opinions to be gathered. As a result of the feedback, Spectos helped Max Dresden optimize its operations by reducing wait times, hiring additional staff, adapting its menu based on suggestions, and implementing a new marketing strategy.

Max Dresden