Case Study: Krankenhaus der Augustinerinnen Hospital improves healthcare quality management with Spectos GmbH

Krankenhaus der Augustinerinnen Hospital improves quality management for 13,000 in-patients and 28,000 outpatients with Spectos GmbH

Krankenhaus der Augustinerinnen Hospital, a 300-bed academic teaching hospital in Cologne, faced the challenge of conducting its mandatory annual evaluation by measuring satisfaction levels among its 750 employees and referring doctors. The hospital needed a multi-channel solution from vendor Spectos GmbH that could handle digital surveys for staff and paper-based questionnaires for physicians, including the ability to save progress mid-way.

Spectos implemented a solution that managed both digital and print surveying. Their service center and letter shop handled data collection and mailings, while their project management team programmed the online survey, using tokens to ensure single participation and anonymity. As a result, the hospital identified concrete fields of action for optimizing the employee experience and used the evaluation results to support its KTQ quality management certification.

Krankenhaus der Augustinerinnen Hospital