Case Study: ENT – Clinic Doberenz improves real-time patient feedback with Spectos Survey Service

ENT – Clinic Doberenz improves patient feedback with real-time digital surveys using Spectos

ENT – Clinic Doberenz, an ear, nose, and throat practice, sought to digitize its patient feedback process. The clinic, led by Dr. Ingeborg Doberenz, wanted to move from traditional paper surveys to a continuous, fast, and anonymous digital solution to measure patient satisfaction in real time. Their challenge was to gather immediate insights on the patient-physician relationship and practice facilities to enable quick reactions to suggestions. They partnered with vendor Spectos GmbH to implement the Spectos Survey Service.

Spectos implemented a solution using tablet terminals in the waiting room for real-time feedback and provided flyers with QR codes and short URLs for at-home responses. This allowed the practice to easily collect unique and continuous patient feedback. The solution provided helpful information for daily business, enabling positive changes within the practice based on patient input and strengthening the patient-doctor relationship.

ENT – Clinic Doberenz