Case Study: Bosch Car Service HELP improves customer satisfaction with Spectos GmbH

Bosch Car Service HELP improves customer feedback with Spectos in weekly and daily analysis

Bosch Car Service HELP, a brand-independent garage and service center in Dresden, faced the challenge of measuring customer satisfaction in real-time, specifically needing to evaluate their automobile technicians and vehicle inspections. To address this, they partnered with vendor Spectos GmbH, which implemented its Feedbackstr solution to gather immediate feedback.

The solution from Spectos involved a multichannel approach using flyers placed on vehicle mirrors and tablets available in the service area to engage customers at the right time. This allowed Bosch to receive weekly and daily analysis of results, enabling them to quickly react to customer wishes and optimize their services. As a result, Spectos helped Bosch improve its image as an innovative and customer-oriented team.

Bosch Car Service HELP