Case Study: Vote Coffee streamlines wholesale ordering and saves time with SparkLayer

Vote Coffee’s seamless shift to B2B online ordering with SparkLayer

Vote Coffee, a Berlin-based coffee roaster and wholesaler, faced challenges in managing its growing B2B sales. Their manual processes for handling custom pricing, volume discounts, and orders placed via phone or email were inefficient and prone to error. They needed a dedicated B2B online ordering platform that could integrate with their Shopify store to provide a personalized experience for their café customers while streamlining operations for their small team. This led them to seek a solution from SparkLayer.

By implementing SparkLayer's B2B ecommerce platform, Vote Coffee gained access to flexible pricing lists, a discount engine, and a Sales Agent tool. This allowed them to assign custom prices and discounts per customer, create pre-built baskets for orders, and manage exclusive house blends for specific accounts. The results for Vote Coffee included significant time savings from self-serve ordering, a reduction in support requests, and increased customer satisfaction. SparkLayer provided the streamlined, personalized wholesale experience the business needed to support its growth.

Vote Coffee

Kate Pinkstone

Production Manager and Communications