Case Study: TakeAware reduces B2B order processing times by over 50% with SparkLayer

TakeAware reduce B2B order processing times by over 50% since launching with SparkLayer

TakeAware, a Netherlands-based sustainable packaging company, faced significant challenges with manual B2B order processing. With over 80% of their customers making frequent repeat purchases, handling orders via email and phone was time-consuming, inefficient, and prone to errors. To enhance their customer experience and streamline operations, they needed a professional solution, which they found in the vendor SparkLayer.

By implementing the SparkLayer B2B eCommerce platform onto their existing Shopify store, TakeAware enabled a new self-service ordering channel for its customers. This allowed for 24/7 ordering, customer-specific pricing, and full integration with their backend systems. The results were transformative: order processing time decreased by over 55%, manual order entry dropped significantly, and the company saw a higher average order value, accelerating their B2B growth.

TakeAware

Henk Gorter

TakeAware