Case Study: Mooncup saves 5+ hours per account each week with SparkLayer

Self-serve, scalable, seamless Mooncup empowers B2B customers with SparkLayer

Mooncup, a brand known for its sustainable period products, faced a challenge in managing growing B2B demand from wholesale buyers and distributors. Their existing B2C store was not equipped to handle bulk orders, custom pricing, or complex shipping options required by their business customers, leading to operational inefficiencies. To address this, they turned to the vendor SparkLayer for its B2B eCommerce platform.

SparkLayer provided a solution that integrated with Mooncup's Shopify store, enabling customer-specific pricing lists and a self-service ordering portal. The platform's Sales Agent feature also allowed Mooncup's team to place orders on behalf of buyers. This implementation saved the company over five hours per customer account each week, significantly streamlined order processing, and reduced support tickets by giving buyers 24/7 access to manage their own orders.

Mooncup

Paulina Szklarek

Head of Operations