Case Study: Living Proof streamlines B2B ordering and cuts manual admin with SparkLayer

Living Proof of B2B Success one brand’s journey to removing manual processes

Living Proof, a premium haircare brand, was facing significant operational challenges with its previous B2B platform. Their manual processes for managing customer-specific product pricing, eligibility, and complex regional product variations were slowing down their SalesOps team and creating errors. The cumbersome system also had high licensing costs and provided a poor user experience for their B2B clients.

By implementing the SparkLayer B2B eCommerce platform on Shopify Plus, Living Proof automated its wholesale operations. The solution provided a self-service portal for customers, enabled over 100 bespoke customer groups for tailored pricing and shipping, and integrated seamlessly with their SAP byDesign ERP. SparkLayer's implementation resulted in dramatically reduced manual admin, significantly lower licensing costs, and a greatly improved customer experience, freeing the team to focus on growth.

Living Proof

Sarah Sorrentino

Sales Operations Manager