Case Study: American Airlines achieves 8x mobile device growth and millions in savings with SOTI MobiControl

American Airlines - Customer Case Study

American Airlines, one of the world’s largest carriers serving 260 airports with over 3,500 daily flights, relied on a wide variety of mobile devices and apps across its operations—from baggage handling and cargo tracking to customer service. The airline faced a costly, fragmented approach where business units built custom deployment and lockdown tools that lacked remote management, hindering troubleshooting, software updates and a unified security strategy.

American implemented SOTI MobiControl (recommended by Stratix) across pilot and production environments to centrally manage devices, applications and security. The platform enabled remote control for troubleshooting and testing, role-based administration, battery monitoring and broader Android/device support, growing management from 500 to 4,000+ devices. As a result AA expects multimillion-dollar savings (ROI in the tens of millions), streamlined help-desk operations (90–95% of tickets resolved remotely) and accelerated deployment of mobile solutions across its operations.

American Airlines

Kimberly L. Jackson

Sr. Mgr Enterprise Mobility and Wireless Solutions