Case Study: Research Council of Norway achieves faster, smarter case management with Sopra Steria and ServiceNow

Research Council of Norway launches ServiceNow support service 1 month early with Sopra Steria

The Research Council of Norway (NFR) faced a challenge with its numerous, unstructured user support contact points, which lacked insight and caused significant losses in employee efficiency. Partnering with Sopra Steria, NFR set a goal to establish a single, unified support service using a ServiceNow-based case management solution.

Sopra Steria implemented the ServiceNow solution, which launched ahead of schedule and on budget. The results included better control, faster response times, and more professional handling of inquiries. The solution freed up employee time for core tasks and provided improved governance data for decision-making. Sopra Steria also built the platform with enhanced security measures and prepared an exit strategy in line with public requirements.

Research Council of Norway