Case Study: UK Power Networks creates an inclusive Green Home Support Service with Sopra Steria

UK Power Networks creates accessible Green Home Support Service with Sopra Steria for 19% of households at risk of exclusion

The customer, UK Power Networks, faced the challenge of ensuring its millions of customers, particularly those in vulnerable situations, were not left behind in the transition to Net Zero. They needed a scalable and accessible digital support service to help consumers reduce energy bills and carbon emissions. UK Power Networks partnered with Sopra Steria to create this inclusive tool.

Sopra Steria developed the Green Home Support Service, an omni-channel tool featuring a digital service to build personalized action plans, a printable guide, and contact centre support. Designed with an Inclusive Design Panel to ensure accessibility, the solution is now live and available to all customers. Sopra Steria also built in management information capabilities to monitor the site's usability and enable continuous iterative improvements based on real usage data.

UK Power Networks