Case Study: symmedia achieves faster, greener remote service growth with Sopra Steria's cloud-based Secure Service Hub

Symmedia boosts new business 50% with Sopra Steria

symmedia, a provider of secure digital service solutions for mechanical and plant engineering, faced the challenge of modernizing its client-server-based SP/1 product. To reach a larger customer base of machine operators and reduce installation costs for clients, they needed to migrate to a flexible, cloud-based platform with a web interface while maintaining their high security standards. They partnered with vendor Sopra Steria for this transformation.

Sopra Steria provided a team of experts who worked within symmedia's project team to develop the Secure Service Hub (SSH), a web-based solution hosted on Microsoft Azure Cloud. The results were significant, including a 50% increase in new customers, a sales cycle shortened from twelve months to a few weeks, and customer onboarding reduced from nine months to one week. Sopra Steria's solution also enabled a fivefold increase in service speed for one client and helped reduce customers' carbon footprints.

Symmedia