Case Study: SNCF enhances passenger communication and travel experience with Sopra Steria’s TradSNCF AI translation tool

SNCF deploys TradSNCF in under 6 months with Sopra Steria to support 130 languages

SNCF, France's national rail operator, faced a significant challenge in facilitating smooth communication for the millions of non-French-speaking tourists expected for the Paris Olympic and Paralympic Games. To ensure optimal traveler information and overcome language barriers between its staff and passengers, SNCF partnered with Sopra Steria to develop an AI-powered translation solution.

Sopra Steria developed and deployed TradSNCF, an instant translation tool accessible on mobile devices for 50,000 customer service staff. The solution, which supports 130 languages and includes a specialized railway vocabulary, was developed in under six months. Sopra Steria managed the entire process, from programming and customization to staff training and change management. The tool has already been deployed in key stations across France, enhancing the travel experience and serving as a lasting legacy of the Games.

SNCF