Case Study: Scottish Government’s Social Security Directorate delivers citizen-centric digital disability applications with Sopra Steria

Scottish Government’s Social Security Directorate launches disability benefits portal with Sopra Steria, with 70% of pilot applications made on mobile

The Scottish Government’s Social Security Directorate faced a challenge with its outdated, lengthy paper-based benefits application process. The forms were difficult for clients to complete and inaccessible to many, creating a lengthy and exclusionary process. Sopra Steria was engaged to develop a digital solution for two of the most complex services, Child Disability Payment and Adult Disability Payment.

Sopra Steria developed and delivered a revolutionary Digital Portal for benefits applications. This solution made applying online possible for the first time, incorporated logic to simplify the process, and allowed data to be submitted in stages. The result was a significantly reduced application lead time and a more inclusive service, with over 70% of pilot applications made on a mobile device.

Scottish Government’s Social Security Directorate