Case Study: REMA 1000 streamlines operations and cuts manual work with Sopra Steria and ServiceNow

Rema 1000 automates 60% of store cases with Sopra Steria

The customer, REMA 1000, faced challenges with complex and manual processes across its organization, including its IT landscape and store operations. Vendor Sopra Steria implemented the ServiceNow platform as a workflow engine and digitization platform to address these issues.

Sopra Steria's solution provided a shared digital tool for case management, process automation, and cross-departmental collaboration, which included developing a chatbot and a new store portal. The results included 60% of store cases being automated, saving thousands of hours annually on manual processes, and achieving a 99% faster resolution time for local markdowns, leading to major savings and less waste.

Rema 1000