Case Study: M Group Services achieves scalable, safer street works operations with Sopra Steria

M Group Services achieves 100% turnaround on emergency works with Sopra Steria

M Group Services, a leading UK utility services provider, faced challenges in managing the growing scale and complexity of its street works operations. They sought to improve efficiency, responsiveness, and visibility to enhance permit success rates, reduce job aborts, and provide field teams with better real-time information. Sopra Steria partnered with them to address these challenges.

Sopra Steria implemented a new operating model supported by its SafeDash web and mobile platform, which provided digital workflows and real-time job visibility. This solution included a dedicated offshore team for 24/7 support and the introduction of digital and automation capabilities. The impact was significant: M Group achieved a 100% turnaround on emergency works, zero job aborts against an industry average of 5-10%, improved permit success rates, and a 75% cross-skilled workforce, all while expanding services without increasing onshore headcount.

M Group Services