Case Study: a leading UK fashion retailer drives digital transformation with Sopra Steria

Leading UK Fashion Retailer scales 24x7 digital service with Sopra Steria

The client, a leading UK fashion retailer, was undergoing a major digital transformation, shifting from a direct mail-led business to a digital-first retailer. It sought a partner to help drive this business transformation, leverage new technologies, and change its IT function from being reactive to a proactive service provider. Sopra Steria was engaged to run its core applications and infrastructure support.

Sopra Steria implemented a solution as an IT Service Integration & Management (SIAM) partner, managing mission-critical systems, subcontractors, and data centers. The results included reduced operational risk, support for expansion into new markets with predictive technologies, and a 24/7 digital service. This enabled the retailer to trade on third-party marketplaces, providing a more stable, resilient, and secure IT estate. Sopra Steria's support helped propel the client towards its vision of being a digital-first retailer.