Case Study: Humberside Police improves emergency response times with Sopra Steria STORM

Humberside Police boosts Grade 1 incident response from 42.5% to 82.9% with Sopra Steria

Humberside Police, a UK police force, faced a challenge in improving their response times to the most urgent emergency calls following a PEEL inspection. The vendor, Sopra Steria, was engaged to help the force optimize its use of the STORM Computer Aided Dispatch software to address this issue.

Sopra Steria conducted an on-site review to identify gaps in how the STORM system was being used. They provided a detailed action plan with quick-win recommendations to improve workflows and maximize the software's functionality. As a result, Humberside Police's performance for responding to Grade 1 incidents within the target time improved dramatically from 42.5% to 82.9% over a five-month period. Sopra Steria's work strengthened their relationship with the force, transforming them from a simple software supplier into a trusted key partner.

Humberside Police