Case Study: Harrow Council builds trust and ethical digital services with Sopra Steria

Harrow Council builds trust with Sopra Steria for 240,000 residents through Digital Ethics

Harrow Council sought to leverage user data to improve its online services and provide more personalized experiences for its residents. A key challenge was ensuring this data use was responsible and ethical to build and maintain public trust. They partnered with Sopra Steria for its Digital Ethics expertise to address this.

Sopra Steria implemented a comprehensive program across five key strands, including knowledge sharing, context analysis, and the use of a unique assessment tool. This provided Harrow Council with clear recommendations, new methods for citizen engagement, and staff training. The results included quick wins for embedding ethics into their digital program, better understanding of resident perspectives, and the initiation of wider conversations about ethical decision-making across the council.

Harrow Council