Case Study: Financial Conduct Authority cuts application management costs with Sopra Steria

Financial Conduct Authority cuts application management costs by 43% with Sopra Steria

The Financial Conduct Authority (FCA) faced a challenge in transforming its Information Systems organisation, following a review that identified a need for improved service delivery and cost effectiveness. The FCA believed outsourcing was the practical route to build a flexible, robust capability and rationalize its large portfolio of legacy applications, a task too big for its internal team alone. They selected Sopra Steria as an Application Management partner to achieve this.

Sopra Steria implemented an offshore Application Management service, successfully transitioning over 100 systems from the previous in-house model without interruption. The solution provided a cost-effective and flexible delivery capability. As a result, Sopra Steria delivered a 43% reduction in service costs after four years, alongside a 30% increase in software enhancements at no extra cost, while achieving four and a half years without a single missed service level agreement.

Financial Conduct Authority